Política de privacidad

Privacy Policy

This policy explains how Own Terms (, ) collects and uses your personal data when you visit owntermslondon.com or place an order. We are the data controller for this data. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What we collect

  • Order information: name, delivery and billing address, email, phone number, the items you buy and your payment details (handled by our payment processor — we never see your full card number).
  • Account and communication data: messages you send us, newsletter sign-ups and your preferences.
  • Device and usage data: IP address, browser type, pages viewed and how you reached our site, collected through cookies and similar technologies.

How we use it

  • To process and deliver your order, send order confirmations, tracking updates and handle returns.
  • To answer your questions and provide customer service.
  • To send marketing emails if you've opted in — you can unsubscribe at any time via the link in every email.
  • To understand how our site is used and to improve it, and to measure and show relevant advertising.
  • To detect fraud and comply with legal obligations.

Cookies and advertising

We use cookies and similar technologies from: Shopify (to run the store and checkout), Google (Google Analytics and Google Ads, including conversion measurement and remarketing), Meta (Meta Pixel, for advertising measurement) and Klarna (if you choose to pay with Klarna). You can control cookies through your browser settings and through Google's Ads Settings and Meta's ad preferences. Disabling some cookies may affect how the site works.

Who we share data with

Only with the services needed to run the store: our e-commerce platform (Shopify), payment processors (Shopify Payments, PayPal, Klarna), our fulfilment and shipping partners (to deliver your order), email service providers and analytics/advertising providers listed above. We do not sell your personal data.

International transfers

Some providers process data outside the UK. Where that happens, transfers are protected by UK adequacy decisions or standard contractual clauses.

How long we keep it

Order records are kept for 7 years for tax and accounting purposes. Marketing data is kept until you unsubscribe. Analytics data is retained per the provider's default settings.

Your rights

You can ask to access, correct, delete or restrict the use of your personal data, object to processing, ask for data portability and withdraw consent at any time. Email info@owntermslondon.com. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Changes

We may update this policy from time to time. The latest version is always available on this page.

Own Terms is operated by

Email: info@owntermslondon.com
Customer service: 9:00 am to 5:00 pm. We aim to respond within 24 hours.
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