Track Your Order

Every order ships with tracking. Here's how to follow it:

1. Check your dispatch email. As soon as your parcel leaves our warehouse (within 1–2 business days of ordering) you receive an email with your tracking number and a live tracking link.
2. Use your order status page. The link in your order confirmation email opens your order page, which shows the current shipping status and tracking events.
3. No email? Check your spam folder, then email info@owntermslondon.com with your order number and we'll send the tracking details straight away.

Delivery times

Dispatch: 1–2 business days (Monday to Friday). Delivery: 6–10 business days (Monday to Friday) after dispatch. Tracking can take 24–48 hours to show the first scan after dispatch — that's normal.

If your tracking hasn't updated for more than 5 business days, or your parcel hasn't arrived within 12 business days of dispatch, contact us and we'll investigate with the carrier and put it right.

Own Terms is operated by {{COMPANY}}
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Email: info@owntermslondon.com
Customer service: 9:00 am to 5:00 pm. We aim to respond within 24 hours.
Contact us · Track your order