Shipping policy

Shipping Policy

We currently deliver to addresses in the United Kingdom.

Cost

Standard delivery is free on all UK orders.

Processing time

Orders are processed and dispatched within 1–2 business days (Monday to Friday). Orders placed on weekends or UK bank holidays are processed the next business day.

Delivery time

Delivery takes 6–10 business days (Monday to Friday) after dispatch. In total, please allow 7–12 business days from the day you order. During peak periods (late November to December) delivery may take a few days longer; we'll tell you on the site if that's the case.

Tracking

You'll receive a dispatch email with a tracking number and link as soon as your order ships. Tracking may take 24–48 hours to show the first scan. See Track Your Order.

Customs, duties and VAT

All prices include UK VAT. You will not be asked to pay any customs, duty or handling charges on delivery.

Incorrect address

Please check your delivery address before ordering. If you notice a mistake, email us immediately — we can change the address before dispatch. We can't redirect a parcel once it has shipped, and we can't refund parcels delivered to an incorrect address provided by the customer.

Lost or delayed parcels

If your tracking hasn't updated for 5 business days, or your parcel hasn't arrived within 12 business days of dispatch, email info@owntermslondon.com with your order number. We'll open an investigation with the carrier and, if the parcel is confirmed lost, send a replacement or refund you in full.

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Own Terms is operated by {{COMPANY}}
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Email: info@owntermslondon.com
Customer service: 9:00 am to 5:00 pm. We aim to respond within 24 hours.
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